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How do I contact support?

Send /support in @hafizebot and write your message, or email [email protected]; a person reads every message and answers within a day.

Include your Telegram username or chat ID (shown in /status) and, for payment questions, the transaction ID. Tier 3 members get priority answers. We never ask for your API secret, your password or a payment in a private message — if someone does, it is not us.

Updated 2026-10-03.

Why is the bot not opening any trades?
Why did Binance refuse my order?
Why did Binance refuse my key, and how do I fix it?
Why does the bot say Enable Futures is off on my key?
Why was auto-trading switched off for insufficient margin?
What is the TradFi-Perps agreement, and why are those coins skipped?

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Still stuck? Send /support to @hafizebot with your question, or write to [email protected]. Futures trading carries a high risk of loss; nothing here is investment advice.

How do I contact support?

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