Bot commands · Getting started

/faq: HafizeBot's answers inside the bot

Q: My question is not in the FAQ. Where do I ask?

Write to @Hafizebotadmin, or send /support with your message. See how to contact support.

/faq opens the help centre's questions inside the bot, by topic; tap a question to get its one-sentence answer and the link to the full page on hafizebot.com.

Command: /faq
Who can use it: Everyone
Where: In your chat with @hafizebot on Telegram

/faq carries the same answers as the help centre, so the bot and the website never differ. The FAQ❓ button sends it.

Examples

/faq

Common questions, by topic. Pick one (or send /faq any time):
[Billing]
[Bot commands]
[Connect Binance]
…

Tapping a topic lists its questions; tapping a question gives the short answer and the full page:

How does the stop-loss work, and why didn't mine trigger?

A stop is placed only when the stop-loss is above 0% and the stop type is SINGLE or COMBINED; …

Full answer: https://www.hafizebot.com/help/stop-loss

More questions: /faq

Questions

Can I just type my question instead?

Yes. When a typed question clearly matches one help page, the bot answers with it. When it does not, a person answers at @Hafizebotadmin, usually within a day.

My question is not in the FAQ. Where do I ask?

Write to @Hafizebotadmin, or send /support with your message. See how to contact support.

Updated 2026-10-11.

Related commands

/help/help lists every command your account can use right now, one line each, so a visitor sees the public commands and a VIP member with auto-trading also sees every setting.
/support/support sends your next message, or the text after the command, to the HafizeBot team as feedback; for a question that needs an answer, write to @Hafizebotadmin, where a person replies, usually within a day.
/guides/guides lists HafizeBot's PDF guides in English and Turkish, such as the bot commands guide and how the autotrader works; tap one and the bot sends the file.

More help

Not a member yet? Try VIP free for 3 days, auto-trading included.

A question this page does not answer? Send /support to @hafizebot, or write to [email protected]. Futures trading carries a high risk of loss; nothing here is investment advice.