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My USDT deposit was not credited. What do I do?

Check that you sent USDT on the network you picked in /join to the address it gave you, then send /pay with the exact transaction ID; deposits can be verified for 3 days after the transfer.

The most common reasons:

Wrong network. Only USDT on the networks /join offers can be verified: BEP20 (BSC), TRC20 (Tron), Solana and TON. Each has its own address; send on the network whose address you copied. A transfer on another network or in another coin cannot be credited.
Wrong ID. Send the full transaction ID your wallet shows (on BEP20 it starts with 0x; on TRC20 and TON it is 64 letters and digits; on Solana it is about 88). For a Binance internal transfer, send the transfer number Binance shows ("Internal transfer 123456789" → /pay 123456789).
Too old. Deposits are verified for 3 days. After that, write to support.
Several failed attempts. Repeated wrong IDs can lock the command; write to support rather than guessing.

If it still fails, send /support in the bot with your Telegram username or chat ID (shown in /status) and the transaction ID, or write to [email protected]. A genuine transfer is credited by hand.

Updated 2026-10-04.

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Still stuck? Send /support to @hafizebot with your question, or write to [email protected]. Futures trading carries a high risk of loss; nothing here is investment advice.

My USDT deposit was not credited. What do I do?

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