Help center · Orders and risk

How does the stop-loss work, and why didn't mine trigger?

A stop is placed only when the stop-loss is above 0% and the stop type is SINGLE or COMBINED; the percentage is a price move from your entry, and it has to be closer than your liquidation price to protect you.

Two settings, both needed. /setStoploss 5 sets the distance (5%). /setStopType SINGLE (or COMBINED) turns stops on. With the type OFF, or the percentage at 0, no stop order is placed. /summary shows "Stop loss: none" in that case.

It is a price move, not a loss of margin. A 5% stop on a long closes it when price is 5% below the entry. At 5x leverage that is about 25% of the margin on that trade.

It must sit inside your liquidation distance. At 5x a position is liquidated after a move of roughly 20% against it, at 10x roughly 10%. A 50% stop at 5x will never be reached. The maximum allowed is 90%.

SINGLE or COMBINED? SINGLE places one stop per entry, from that entry's price. COMBINED replaces them with one stop for the whole position, measured from the position's average entry.

A stop Binance refuses (for example one that would sit at or below zero) leaves the position unprotected, which is why the bot no longer accepts such values.

Updated 2026-09-24.

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Still stuck? Send /support to @hafizebot with your question, or write to [email protected]. Futures trading carries a high risk of loss; nothing here is investment advice.